Tag Archives: continuous improvement

My plumber is licensed; my banking app isn’t

On September 1, the bank called to tell us $2,500 had left our account. We got the money back. It took most of the month, and more than six weeks later, I’m still cleaning up. But what has stayed with me isn’t the money. It’s who carries the cost when technology fails. Right now, that’s […]

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My Father Held Tight. I Let Go.

Ryan’s mom is a worrier.One day he asked her why she worried so much.“My mom was a worrier,” she said.And her mom?“Her too.”Now Ryan’s sister is a worrier. Think about that for a moment. His great-grandmother’s worry is living in his sister today. Nobody chose it. Nobody sat down and decided to pass it on. […]

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The AI Feature Nobody Warns You About

The one very specific feature I want to talk about today is the one that never leaves you alone. Look, I spent part of this summer with the Stoics. Marcus Aurelius mostly, some Seneca, and every version of the Odyssey plot that isn’t actually the Odyssey, because I cannot stand Ulysses, and I’m not going […]

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What If They’re All Someone’s Child?

Is there someone who crossed your path and permanently altered the way you see the world? Not a mentor you sought out, but someone who found you at exactly the right moment, with exactly the right idea? I never met Bob Chapman personally. I stumbled across him the way the best discoveries happen: the right […]

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