Category Archives: Business Systems

Have You Ever Heard Voices?

Some of the most capable people I know are quietly running on information that never shows up in a business case. Not intuition in the vague, decorative sense. Something closer to data they can’t fully explain and have learned not to ignore. I think dismissing that, in ourselves or in the people we work with, […]

Read More

The Art of Not Forcing

  Have you ever thought about flow? I know, it sounds woo-woo, doesn’t it?  But bear with me. Some old writings on Taoism crossed my desk recently. Specifically, something I hadn’t read in decades, and I read the same passage three times. In Chinese, Wu Wei is written 無為. The first character means “without” or “absence.” […]

Read More

Apprentices to Ripening

Last week, I argued that efficiency is a manufacturing concept we swallowed whole and have been choking on ever since. This week, the harder question. If that’s the wrong metric, what do we replace it with?   I want to start with a word. Ripening. Not growing. Not scaling. Not optimizing. Ripening. The kind of […]

Read More

When Did You Last Audit Your Relationships?

Provocative question, I know. But I recently did this exercise and was genuinely blown away. I want to walk you through it. First, full credit where it’s due. This isn’t my work. It belongs to a brilliant fellow named Ant Blair. You can find him at antblair.com. He’s currently updating his website and programs, so […]

Read More

The Cheapest, Most Powerful Thing You Can Do. Right Now!

Do you remember being six years old?Someone told you that you’d done something amazing, and the feeling was electric. Pure. Instantaneous. You stood a little taller. Smiled a little wider. Felt, for one shining moment, like you could do anything. Here’s what nobody tells you: that feeling never goes away. More than twenty, forty, sixty […]

Read More

The Complexity Conspiracy: A Plea for Simplicity

Last weekend, I found myself at the customer service desk of our local hardware store, returning what should have been a simple kitchen tool: a mandolin slicer. For the uninitiated, a mandolin is traditionally a straightforward yet notoriously dangerous kitchen gadget designed to help you slice and dice everything from potatoes to your fingertips equally […]

Read More

Finding Gold, Part 3

And it’s STILL January, and STILL, nearly every person and every business is feeling a cash flow squeeze. And just for kicks, I am STILL serving up my favourite business process—continuous improvement—with a generous side order of “Just DO It.” So, what is continuous improvement again? Sometimes, it is referred to as continual improvement. Truly, […]

Read More

Efficiency? Effectiveness?

Which is more appealing to you? Efficiency or Effectiveness? Efficiency is the ability to accomplish something with the least amount of wasted time, money, and effort or competency in performance. Effectiveness is the degree to which something successfully produces the desired result. The words effective and efficient both mean “capable of producing a result,” but […]

Read More